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© 2017 by Tax3 Ltd. 

CUSTOMER CARE

 

Have any questions or concerns ? We’re always ready to help! Send us an email at info@tax3.co.uk

FAQ

 
Currently On Holiday.
We are currently on holiday from 13/12/2018 - 18/12/2018. 
Orders placed between these times will be dispatched on 19/12/2018.
Sorry for the inconvenience.
How do I track my order?
You will be able to track your order if you select next day delivery and you will be provided with your tracking number. 

 

What are your delivery options?

Standard Delivery - 2-5 working days 

Next Day Delivery - 1-2 working days when orders are placed before 12pm. 

DHL Express Delivery - 1-3 working days for international delivery (Customs may cause 1 day delay for orders outside the EU)

How do I return an item?

If you are not completely satisfied with your purchase you may return all undamaged items within 14 days of the order date.

Please note 

 

Merchandise marked SALE (discounted price) or purchase with the use of TAX3 discount codes can only be exchanged and cannot be refunded. 

Items must be sent back in the same condition that the items were received by the customer.

 

If items do not match their original condition and are therefore not resold the goods will be returned to the purchasing customer

 

Any products purchased under the mystery box option cannot be refunded or exchanged.

Please note that we DO NOT offer free returns. Our delivery surcharge is NON refundable.

No returns will be accepted after 14 days. TAX3 LTD will credit you in the same manner as your original payment within 7 days of receiving the returned item.

How can I contact your couriers?
Once your order has been dispatched, you will receive a confirmation email which will have your order tracking information and contact details.  

Privacy Policy

 

Tax3 Ltd is firmly committed to protecting the privacy of your personal information collected at or in connection with a Tax3 website. This Policy applies to data collected by www.tax3.co.uk through its Web sites and services that display these terms. This Policy describes the information we collect and how we use it. By visiting our Website, you are accepting the practices described in this Policy. If you do not agree to the terms of this Policy, please do not use the Website.

 

What information do we collect and how do we collect this data?

 

Through your use of our Website, we may also gather specific information about your use of our Website ("Usage Information"). Generally, this information is collected through "traffic data". We collect and store certain other information automatically whenever you interact with our Website. For example, we receive your IP address, browser information and reference site domain name every time you visit our Website. We also collect information regarding customer traffic patterns and site usage. This information is used to analyse and improve our Website, to provide our customers with a fulfilling shopping experience, and to personalise the Website, our communications with you, and your shopping experience.

 

How do we treat information obtained indirectly to fulfill orders? 

Personal information being used by a user of this site belonging to someone else is treated as consensual use, so it is important that all users acquire permission from the party whose personal information is being used.

 

What do we do with your information?

 

We currently do not share any data with third parties all data that is collected by Tax3 LTD is retained and used only by Tax3 LTD, for marketing and promotional use and traffic indication analysis once you have “opted in” to this service you may opt out via email and we will dispose of this information and cease to send you and marketing and promotional messages. Only postal information is sent to our shipping couriers.  

 

What happens when I link to or from another application? 

 

Our Website may contain links to other websites. Our Policy does not apply to the practices of other sites and Tax3.Ltd is not responsible for the actions and privacy policies of third parties. We encourage you to be aware of when you leave our Website and to read the privacy policies of each website that you visit.

 

Please remember that any information you share in public areas, such as message boards or feedback sections, becomes public. Our Policy does not apply to any information you choose to make public. Please be careful about what you disclose and do not post any personal information that you expect to keep private.

 

You have the right to request for the information that is stored, you may also request for this information to be removed from our database.

 

How do I contact you about removing my personal information?

You can request removal of personal information via contacting us via, e-mail: Customerservice@tax3.co.uk